There are instances where a domain name is successfully transferred to Radix Domain Solutions Pte. Ltd, but it still continues to bear the Inactive Status in the Control Panel.
This happens because of the following reason:
When a domain name Transfer completes, the Registry makes the necessary modifications to the domain name and adds 1 year to its Registration term.
The Registry notifies us about successful domain name transfers by means of a daily report.
On receipt of the report, the system sets all successfully transferred domain names Active in the database.
If for some reason, there is a delay in the delivery of the report, the domain name cannot automatically be set Active in the system. As such, it continues to remain Inactive.
This problem would normally be automatically rectified within 24-48 hours.
However, if the problem still persists for more than 48 hours, please report this issue to our Support Team at [email protected].