As a Reseller, you would have to assist your Sub-Resellers, if they happen to forget their Username / Password for accessing their Control Panel. In such cases, there are 4 methods available for you. You can select any of the following methods to help your Sub-Resellers login to their Control Panel:
Forgot Password (Anchor: forgot)
This method is useful when your Sub-Reseller has forgotten his Password.
To Direct your Sub-Reseller to Reset the Password himself
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The Sub-Reseller needs to visit the Control Panel Login URL at http://cp.whmcs.host/reseller.
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Click the Forgot Password link.
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Provide his Username (Email Address) and click the Send Reset Instructions button.
This would send an email to his email address, containing a link through which the Sub-Reseller can reset his Control Panel Password.
Note-
The link in the email will be valid for one hour from the time it was sent and it can be used to change the Password only once.
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Only 5 attempts for sending the Password reset instructions are allowed in a 24 hour duration.
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The email will also contain a link to cancel an unauthorized Password reset attempt.
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Send Password (Anchor: send)
This method is useful when your Sub-Reseller does not even remember his Username.
To Send Password Reset Instructions to your Sub-Reseller
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Search for the Sub-Reseller and proceed to the Sub-Reseller Details view. See details
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Click the Send Password button.
This would send an email to his email address, containing a link through which the Sub-Reseller can reset his Control Panel Password.
Note-
The link in the email will be valid for one hour from the time it was sent and it can be used to change the Password only once.
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Only 5 attempts for sending the Password reset instructions are allowed in a 24 hour duration.
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The email will also contain a link to cancel an unauthorized Password reset attempt.
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Change Password (Anchor: change)
This method is useful if a Sub-Reseller has forgotten his Password and is also unable to get the Password reset instructions via email. As a last step, you can change his Password and provide him the same.
To Change your Sub-Reseller's Current Password
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Search for the Sub-Reseller and proceed to the Sub-Reseller Details view. See details
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In the Sub-Reseller Details view that follows, click the Change Password button.
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Provide a New Password and then Confirm Password.
NoteYou need to consider the following, in relation with the Password (Anchor: password):
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Allowed Password length is 9 to 16 characters.
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It should contain at least:
- 1 lowercase character
- 1 uppercase character
- 1 number
- 1 special character. (Allowed special characters are: ~*!@$#%_+.?:,{})
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Change the Password on a regular basis.
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Avoid Password that contains personal information (name, birth place, etc.) or dictionary words.
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Avoid using repeating characters (aaaaaa), keyboard patterns (asdfgh) or sequential numbers (123456).
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Do not disclose your Password to anyone.
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While setting a new Password, you may not re-use the current Password or the previous Password.
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- Click the Change Password button to save the changes.
Logging into your Sub-Reseller's account (Anchor: login)
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The Generate Temp Password feature has been deprecated.
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Using the method mentioned below you can yourself login to your Sub-Reseller's Control Panel.
To login to your Sub-Reseller's account
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Search for the Sub-Reseller and proceed to the Sub-Reseller Details view. See details
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In the Sub-Reseller Details view that follows, click the Login to Panel button.
This will present you with the Login to Panel button to login to the Sub-Reseller account. Alternately, you can click on Copy Link and use the provided link to access the Sub-Reseller account in a different browser.
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This link would be effective for 1 minute only.
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The link can be used to login to the Customer account only once.